Thank you to our Elsternwick staff who have received this fantastic customer feedback.

Hi, It’s not often I put pen to paper (fingers to keyboard doesn’t have quite the same ring does it?) but I just wanted to say what a fabulous job your girls at the Elsternwick Hotel do. I drive from the Mornington Peninsula to our office every Friday and am hanging out for a coffee by the time I reach Elsternwick. Your staff are chirpy, friendly ( no matter how cold and windy it is) and extremely efficient. There would be very few businesses in the country who couldn’t learn a bit about customer service from them. In my job, I drink a hell of a lot of coffee and apart from the great service the coffee (Mocha actually) is fantastic. Congratulations on having an outstanding business.    Maggie T